We’re Hiring: Humbly Assured Seasonal Buyer Help Specialist

About Us and Why We’re Hiring

We construct “You Want a Finances,” the most effective budgeting software program round. (However folks within the know name us YNAB, which is pronounced “why-nab”). For greater than a decade, folks have been shopping for YNAB after which telling their pals what a distinction it has made of their lives. Google us, or learn a few of our evaluations on the app retailer, and also you’ll see what we imply. We love constructing one thing that actually adjustments folks’s lives, and we’ve got a powerful (if we do say so ourselves) ecosystem of apps, dwell lessons, and stellar assist.

As we wind down 2022 and put together for the brand new 12 months, we’re on the lookout for tech-savvy, pleasant, Seasonal Buyer Help Specialists. This can be a short-term, part-time (23-27 hours per week), distant place starting in early November 2022 and going by way of mid-February 2023. In the event you’re a YNAB person already (or keen to study!) and are recognized for being useful, affected person, and superior, we need to hear from you!

Now we have one overarching requirement in the case of becoming a member of our staff—even briefly: our Core Values have to essentially click on with you. In the event you’re nodding emphatically whereas studying it, you’ll in all probability match proper in!

Different necessities:

  • Understanding of, or willingness to study, YNAB. 
  • Tech-savvy. We’re not saying you might want to know C++, however navigating a number of packages directly and troubleshooting technical points shouldn’t scare you
  • Wonderful written English
  • Accessible to work 23-27 hours per week, with shifts between 4 and eight hours (together with a Saturday or Sunday) 

Extra about our ultimate Seasonal Help Rep…

January is our busiest time of the 12 months! We obtain hundreds of messages from outdated and new YNABers alike who need to begin off the 12 months on the precise foot. We would like you to hitch our devoted assist staff to assist us reply every of those messages in a pleasant and well timed method. 

You’ll be the face of YNAB. We’ll prepare you to reply the most typical questions our customers have so that you’ll have the ability to make a distinction out of your very first shift.

You received’t thoughts answering the identical query a number of instances in the identical shift, as a result of it’s a special buyer every time—one other probability to make somebody’s day. 

You’re additionally in a position to change gears comparatively rapidly. It’s possible you’ll reply a number of bank card questions in a row, then effortlessly swap to a direct import challenge while you come throughout it. 

You handle to exceed expectations even while you ship a special reply than the shopper hoped for.

You understand that velocity of response is extraordinarily necessary, however you’ll be able to stroll that effective line between velocity and accuracy. You’re a grasp of being direct and pleasant inside the identical sentence.

You’re a staff participant. You understand that your efficiency impacts the staff as an entire, and are consistently striving to make your self, and thus the staff, higher.

You love taking that one little further step past what’s anticipated. You’re inventive in that means.

Who You’d Be Working With:

Natalie & Renae are on our assist onboarding staff and will likely be your managers throughout your time at YNAB. They’ve the unbelievable privilege of strolling you thru all of the ins and outs of YNAB assist. Together with the whole onboarding staff, they’re excited to be proper there with you as you’re employed within the queue. You’ll have many alternatives to ask questions, get suggestions and obtain loads of digital high-fives. 

Your staff of fellow seasonal assist reps will possible be among the greatest folks you’ve ever labored with. It’s possible you’ll be unfold over the globe, however you’ll come collectively in your Slack (our inner communication platform) channels for a fast howdy earlier than hopping into the queue. 

A Day within the Life:

You’re sometimes scheduled for a 5 hour shift, however issues are busy within the queue this week and you’ve got some flexibility in your schedule, so that you supplied to work six hours right this moment. That further hour means much more customers you get to please along with your responses.

You begin your shift by checking for any current updates and bulletins. As soon as caught up there, you shut Slack to attenuate distractions as you head into the queue. 

Your first cease is your follow-ups. You had yesterday off, so your teammates took care of most of them, however there are a couple of that got here in earlier this morning—together with some from customers letting your final responses solved their points completely, so your day is off to an important begin!

Then, new conversations will likely be routed to you and also you’ll reply to every one. You’re usually shocked by the complexity of the questions you see, however you’re excited for the problem each brings. And you’ll be able to hand off those past your degree, and plan for a while out of the queue to fill in these data gaps. 

At this time you have got your one-to-one assembly along with your supervisor, so that you pop in your headphones and hop on a video name to speak about your metrics, targets, and a few difficult conversations you desire a second opinion on. 

Earlier than it your work day is over, so that you say goodbye to your staff in Slack, change your Slack standing, and rapidly scan your job checklist and calendar for tomorrow. Glad with the day’s work, you shut your laptop computer and transfer on with the remainder of your day.

You’re who we’re on the lookout for should you:

  • Are a superb self-manager and may meet the efficiency expectations set by your supervisor.
  • Can decide to a set schedule of 23-27 hours per week, with shifts between 4 and eight hours (together with a Saturday or Sunday) 
  • Worth excellence and steady enchancment. On the identical time.
  • Have wonderful written English.
  • Perceive how each assist response is an expression of the YNAB tradition and model.
  • Are thought-about a stellar communicator.
  • Love brightening somebody’s day.
  • Can tactfully ship tough information and get a thanks for it. You’re that good.
  • Get pleasure from rolling with the punches and attempting belongings you haven’t ever achieved earlier than.
  • Aren’t afraid to ask questions and are available to each 1:1 with matters to debate.
  • Are wildly productive and unbiased, however a team-player at coronary heart.
  • Have a dependable laptop computer or pc for work (a pill or Chromebook received’t fairly minimize it for among the packages we use).

Bonus Factors:

  • You already use and love YNAB.
  • You have got Buyer Help expertise.
  • You can be found to work someday between 4pm and 10pm UTC.

Pay for this seasonal place will likely be $18 USD per hour

YNAB is an equal alternative employer. We consider range of backgrounds, beliefs, skills, and experiences to be crucial to our success and are obsessed with making a welcoming, supportive, and collaborative setting for all workers. All are inspired to use as we proceed to develop a wise, hard-working, and numerous staff who love working collectively to construct one thing that issues.

The way to Apply

Please notice that whereas YNAB is absolutely distant, as a result of this specific position is a short-term, short-term place, you should both dwell exterior the U.S. or dwell in one of many following states:  Arizona, Arkansas, California,  Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin. We’re additionally not in a position to rent in the UK for this position. 

  • Write a canopy letter (hooked up as a PDF) introducing your self explaining why this place pursuits you and why you’ll be an important match. Cowl letters are supposed to promote, so promote us!
  • On a separate web page of your cowl letter, reply the next questions (with every response being a couple of paragraph in size): 
  1. What’s your secret to nice buyer assist?
  2. What excites you most about this place?  
  3. Inform us a couple of time while you needed to study one thing new to excel at your job.
  4. What hours of the day give you the results you want? What days of the week are off limits? 
  5. As talked about, we’d like seasonal workers who can work from early November (November 7, to be precise) by way of mid-February, please tell us if in case you have any time without work wants throughout this time. 
  • Connect your resume as a PDF. 
  • Deadline for purposes is 11:59pm ET on October 1, 2022. Agency. It’s an actual deadline.

We will’t wait to listen to from you!

P.S. We’ll ship you a affirmation e mail when you apply. Please add that e mail to your protected sender checklist, to make sure that future emails come by way of. (In the event you don’t obtain it, please examine your promotions inbox, junk folder, or any filters you’ll have arrange.)

P.P.S. Please remember that whereas we’ve traditionally saved a bunch of seasonal assist specialists past the preliminary seasonal time interval, this 12 months we don’t intend to transform any short-term contracts into everlasting ones. You may anticipate this position to final not than 16 weeks.

Apply Now