In the event you provide payroll companies and need to make your job slightly simpler, you would possibly companion with a payroll software program supplier. However when your present partnership simply isn’t reducing it, is it time to chop them unfastened?
Sure!
In our current case research, we spoke with one in every of our accountant companions and realized what led him to make the swap to Patriot Software program. Seems, it wasn’t only one factor. There have been a number of causes—three, to be precise—that led this accountant to ditch his earlier payroll supplier.
3 Causes for altering payroll techniques
Switching payroll suppliers is usually a time-consuming course of. In actual fact, it’s a driving purpose some accounting professionals persist with their present payroll companions.
However generally, the long-term advantages far outweigh the short-term time suck. Check out the next three causes to ditch your payroll supplier, courtesy of our Sentinel Tax & Accounting case research.
1. The interface isn’t intuitive
You companion with a payroll supplier since you need to streamline your day-to-day obligations. You don’t need to get tripped up over a sophisticated interface.
To not point out, your shoppers could make time-consuming errors in the event that they wrestle with the interface, too. And that may enhance the time you spend fixing errors or contacting buyer help for assist.
A complicated interface could result in:
- Gradual payroll
- Time-consuming and expensive errors
- The necessity to contact buyer help
In our case research, we realized that Sentinel Tax & Accounting proprietor James Fleming III, EA values easy and intuitive navigation as a result of he didn’t need to spend time enthusiastic about payroll. Sound acquainted?
Results of switching to Patriot: Quick payroll. It now takes Fleming two to a few minutes to run payroll.
2. The shopper help is subpar
In an excellent world, you wouldn’t have any questions or issues when utilizing payroll software program. Proper? Possibly. However, issues occur. And once you or your shoppers want help, you need to know that you simply’ll get a quick response price from educated customer support representatives.
In the event you’re not getting quick responses, right responses, or each, you is likely to be coping with subpar buyer help.
And for those who’re continuously annoyed by the help you obtain, it could be time to modify to another person.
Results of switching to Patriot: “A++++” buyer help that’s at all times responsive and educated.
3. It’s costly!
Sure, you cost your shoppers for payroll companies. But when your payroll companion is just too costly, your backside line begins to fade—quick.
That’s why our third purpose to modify payroll suppliers revolves round prices. An costly product that’s overly difficult (suppose again to Cause #1) can reduce into your earnings and trigger you to lift your accounting charges.
As a substitute, search for a brand new companion that provides:
- Price-effective payroll software program
- Particular pricing for accounts
- No charges to companion
Results of switching to Patriot: Fleming was capable of reduce his payroll invoice in half when he switched to Patriot’s Companion Program.
Easy methods to discover the fitting companion
You’re bought—like our case research participant, you’re bored with subpar buyer help, expensive software program, and a complicated interface.
So … now what? How do you discover the golden goose of payroll software program suppliers? Like something, discovering the fitting companion requires a little bit of legwork, trial and error, and a little bit of luck. Listed here are 4 methods to get began.
1. Know what you’re searching for
Would you like higher options, like computerized updates and the power to pay 1099 staff in payroll? How essential are integrations, like accounting software program?
Completely different accounting professionals have totally different wants. Some run payroll for his or her shoppers from begin to end. Others use co-branding to let shoppers run payroll themselves with the software program. And since every accountant is totally different, what you’re searching for is, too.
Contemplate your and your shoppers’ wants. Ask your self the next inquiries to get began:
- Do I need my payroll companion to deal with tax filings and deposits for my shoppers?
- What options are extra essential to my shoppers (e.g., a number of work areas)?
- Would an umbrella login assist me get extra work executed?
- Will I run payroll for my shoppers or have them do it themselves?
2. Take a look at critiques
Contemplate buyer critiques when discovering a brand new payroll companion. That manner, you’ll be able to find out about different accountants’ experiences, immediately from the supply.
You might be able to discover critiques from each enterprise homeowners (aka your shoppers) and accounting companions by :
- The payroll supplier’s web site
- Trustpilot
- Fb
What’s the corporate’s total ranking? Is there a recurring theme (good or dangerous)? Preserve a watch out for what clients say about issues that matter most to you (e.g., buyer help).
3. Name buyer help
Does the payroll supplier have the help you want? Give them a hoop and discover out. That manner, you’ll be able to see the form of help you’ll be able to anticipate firsthand.
4. Join a free demo or software program walk-through
Wish to take a look at out the software program earlier than you make the swap? Verify with potential companions to see if they provide a free software program demo or customized walk-through.
By way of a demo or walk-through, you’ll be able to:
- Attempt before you purchase
- Get a really feel for the navigation
- Decide if the software program has all of the options you want
Able to get the help, ease of use, and price ticket you’re searching for? Take a look at Patriot Software program’s Companion Program. Be a part of the 1000’s of accounting professionals who belief Patriot with their shoppers’ accounting and payroll, plus get a 30-day free trial!
This isn’t supposed as authorized recommendation; for extra info, please click on right here.
